Average Reviews:
(More customer reviews)I grew up in Europe with electric kettles so I think I know what to expect. I had to return the M677, as it took too long to turn off. I called their customer service and they said it should take an average of 12 seconds to turn off. The average for mine to click off was 1 minute and 15 seconds (timed only after coming to a vigorous boil with steam escaping). It didn't matter if it was full or not. Only once did it click off in less than one minute. Once I came downstairs and it was still boiling away, I was not sure for how long it was boiling so I decided to return it.
Giving them the benefit of the doubt (their customer service was good - a real human picked up in a few seconds), I replaced it with a model M678 which is a little larger, and its average click off time is 35 seconds. It still feels like it's too slow to click off and most of the time I flick it up manually, but at least I feel I can trust it to turn off if I leave the room. (My old dead Russell Hobbs would have switched off in 15 seconds, but I can't seem to find them anymore in the US at least.) On the other hand, the exra boiling time does mean the water if very hot; I would often bring the Russell Hobbs to a second boil so it would be hotter!
The M678 is a bit wobbly on its base, and wobbles a bit when its boiling, but the M677 was stable. All in all, the kettles look good but feels cheaply made with inconsistent quality control. But after scouring all the other reviews, it seems like these models were the best of the bunch.
At least I could count on Amazon to take back a defective product without any hassle. I'm glad I bought from them and not another vendor now (Amazon even reimbursed the shipping, which I didn't expect).
Click Here to see more reviews about: Chef's Choice M677SSG Cordless Electric Kettle-Stainless Steel Gray
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