Average Reviews:
(More customer reviews)I purchased this machine for Christmas 2010. It's got all the features I want and the build quality is great. BUT I had the same problem as others with beans not making their way to the grinder. I called Saeco where upon the woman told me there were no problems with this that anyone had ever heard of. She also said that everyone uses this machine there and loves it. And she knew the details of the machine to a tee so yes they really do use it there. Surely, I told her there has to be a problem since the reports are widely available in customer reviews at various sites. She would send another machine if I wanted it but it seemed like a true waste to me to do that. I would just have the same issue all over again.
So no satisfaction there .. BUT I HAVE A 2 MINUTE FIX FOR THIS PROBLEM and now I completely love my machine. Here's what you do .. Inside the bean basket is a black round shield over the grinder. Mine shipped to me with the smooth surface of it sloping down from the center. I unscrewed the center screw (requires a small straight screwdriver in the triangle screw head), flipped it over, screwed it on smooth face down, and now no more problems at all. Yes it is that easy. Now you have a great machine without any problems. And I use some pretty sticky beans too.
I'm thinking the design dept didn't talk to the assembly department and this problem resulted. The smooth side looks more presentable so it's logical to assume that that's the side customers should see .. wrong. The smooth side is to ensure that beans don't get hung up on the way to the grinder. So there you have it, problem solved!
Now buy this thing and enjoy a truly great coffee machine! You can make really strong coffee with it and with no bitter taste at all. It doesn't burn the beans and extracts all the oils from the beans!
There is just one little issue .. this unit DOES NOT accept no 4 coffee filters as the literature says but it comes with a really nice gold basket filter so you have no need for paper filters anyway. It's a good filter that works even on very fine grinds.
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