Average Reviews:
(More customer reviews)As an avid tea drinker, I was excited about ordering this new product. When it arrived, I couldn't believe that it worked just like a coffee maker and wasn't suited at all for tea.
1. It doesn't heat the water to boiling, which you need for good tea.
2. The tea never steeps, despite the advertising from Sunbeam. The water drips through the tea quickly, just as water drips through coffee grounds. I didn't see any difference in the settings on tea strength. All the tea is extremely weak, as when you just dunk a tea bag in warm water for a few seconds.
I called customer service at Sunbeam to find out if I was doing something wrong. The person I reached tried to work a machine himself, and then went to his supervisor. He finally said that my machine was working fine, so there was nothing to be repaired under my warranty. He asked me how long I expected the tea to steep, and I said that most teas recommend 5 minutes, but that this machine doesn't steep at all even at the highest setting. It just drips through, like a coffee maker, and so I felt their advertising was misleading. He said he would pass my complaint on, but there was nothing he could do for me. I could return it, he said, if I had a sales receipt.
That did not seem sufficient for me, so I am writing this review. I wish I had read the other ones before purchasing it! It is just a coffee maker that is over-priced and inaccurately advertised.
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